West Side Stories

A Tosa resident for almost 20 years, Karen is a mom and freelance writer, addicted to playing tennis. When not on the tennis court, she spends the fall and winter in the stands at Green Bay Packer and Marquette basketball games.

Karen is the author of “Grab a Bite,” a dining out column and the former community columnist for the Wauwatosa NOW newspaper.

Time Warner’s Navigator Leaves Me Lost

Things that bug me

I’ve seen this topic on the Town Square a while back, but we’re now facing it head-on in our house. I’m going on record and saying that I really, really, really dislike the new Time Warner “Navigator” on-screen system.


For those of you that don’t have digital cable, Navigator is the on-screen listing and DVR guide that was recently “upgraded.” Prior to this supposed upgrade, our on-screen TV Guide and the DVR Guide worked great. I had no complaints with it at all. A quick internet search yielded no reason for Time Warner to make the change.


In our house, we have more than one digital box. Despite several mailings from Time Warner announcing the change, Navigator showed up on each box weeks apart. Every time it happened (sort of like the cable fairy sneaking in at night), we grumbled.


Fortunately, the HD DVR was last. I held out hope that the cable fairy might leave that box alone. Alas, it was not to be. We turned on the TV last night and there was Navigator in all of its complicated glory.


To be fair, there is one thing I like about Navigator. It tells you how much room you have on your DVR. That’s it – that’s the list.


Nothing and I mean nothing about Navigator is better than the old system. It’s slower than the grand old days of getting up, walking to the TV and changing the channel. Despite the fact that I probably suffer from middle-age vision deterioration, it’s really hard to see. The on-screen type is SMALL and therefore virtually impossible to read across the room. Can I sit closer to see it better? Sure, but my Mom told me I’d hurt my eyes if I did that. Mom is always right.


Looking for a show to record? Good luck. Although I found shows when searching, the process of selecting them for a season pass is sort of like a maddening shell game. Now you see it, now you don’t.


Here’s the other new “feature.” It doesn’t automatically delete shows that are older. It simply doesn’t record new ones if there isn’t room on the DVR. Grrr….


Sure, they sent out mailings with intricate instructions. I started reading them and dozed off several times. Why should I have to “study” something I didn’t ask for in the first place?!


The good news is I felt a little better when I read Tim Cuprisin’s April 4th column and blog on this topic. I’m not alone in my extreme dislike of Navigator. The bad news is, Time Warner is apparently crossing its arms and standing firm. Gee thanks for the customer service, folks.


I guess I don’t have a choice in the matter. Navigator is here to stay. But I’m telling you, if I miss the next episode of Grey’s Anatomy, I’m going to be McSteamed!


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